The following can be used in this template:
- {ticket_link} - URL to view the ticket on your site. THIS LINK IS FOR THE USERS OF THE SITE, NOT THE TICKET HANDLERS.
- {admin_link} - URL to view the ticket in the support admin section of your site. DO NOT USE THIS IN EMAILS TO YOUR USERS, JUST TO THE TICKET HANDLERS.
- {ticket_id} - Ticket record id. Used if you wish to create custom links to the ticket.
- {subject} - Ticket message subject
- {body} - Message body
- {messagehistory} - Message history (output all messages in the ticket except the current one)
- {reference} - Ticket reference number
- {password} - Ticket password if an unregistered user creating ticket
- {user_name} - Users full name
- {user_username} - Users username. This is Unregistered if an unregistered user is creating the ticket
- {user_email} - Users email address
- {handler_name} - Ticket handlers fullname
- {handler_username} - Ticket handlers username
- {handler_email} - Ticket handlers email
- {ticket_id} - The id of the ticket for linking back to the ticket page
- {status} - Ticket status
- {priority} - Ticket priority
- {category} - Category
- {department} - Department
- {product} - Product name
- {websitetitle} - The name of your website (specified in the Joomla config, or in the Freestyle Settings)
- {custom_1} - Custom field with the ID or 1
- {custom_X} - Custom field, replace X with the id of the field
You can also do {product_start}Product: {product}{product_end} in the template. This will only be output if the field {product} is not empty. This is usefull for sometimes hiding fields. (You can use this to hide custom fields that have no value etc).